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Customer Support Tech Associate

Grand Rapids, Michigan

Job ID: 8099 Category: Professional

Job Description

  • Responsible for answering phones, processing emails, and processing self-service tickets within industry and team guidelines using the knowledge base to resolve issues and questions.
  • Also will be asked to staff go-live and upgrade phone lines.
  • These individuals will need to be flexible in their shifts, (can be as early as 6am and as late as 6pm) and will be required to be onsite.
  • Skills required: Professional demeanor, friendly, ability to follow rules and standard operating procedures, typing skills, documentation skills, as well as the ability to follow specific instructions.
  •  Attendance and timeliness are important as well.
  • At least 1 year of customer support (not necessarily IT but preferably) experience
  • Experience with the use of Microsoft Office products
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