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Customer Support Specialist

Batesville, Indiana

Job ID: 8103 Category: Professional

JOB SUMMARY:  Provide support for internal and external customers on our client’s Products (both capital and rental products, including Sales and Service literature), via the telephone, fax, and email in a call center technical support environment. Handle daily customer request of parts availability, pricing, order status, etc. Communicate promptly, efficiently handle customer request outside parts distribution.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:

  • Essential Duties do not include supervisory responsibilities
  • Phone support for all incoming calls to department
  • Research account number/Request new account number for both Internal and External Customers
  • Research part numbers for both Internal and External Customers
  • Run reports to provide purchase histories for beds and parts
  • Place orders in the ERP system for all customers (Fax, Email and Phone)
  • Verification of shipments for customers
  • Request new part numbers and pricing to be added to ERP system
  • Generation of RMAs for return products
  • Verify serial numbers for warranty, and version of bed to determine bed functions for correct parts to be ordered
  • Work with the Credit Department on parts orders with credit holds
  • Work with Service Stores on back ordered parts and ship dates

 

 

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

  • Strong attention to detail
  • Excellent organizational, communication and telephone skills
  • High School Diploma or GED
  • Prefer JDE experience
  • Customer Service experience required

 

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