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Customer Service Representative

Carrollton, Texas

Job ID: 10092 Category: Professional

Job Description
  • General customer service activities.
  • Handle customer inquiries via phone, email, chat, etc.
  • Provide service in an efficient, courteous, professional manner.
  • This is a full-time, permanent position.    
  • Talk with and establish strong emotional connections with callers in a call center environment to deliver a unique customer service experience to customers that will set us apart from our competition.
  • Respond to customers inquiries via phone, email, chat and establish emotional connection with callers.
  • Inquiries will vary but include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
  • Apply company policy and procedures to resolve routine customer issues
  • Log and classify all calls and requests for assistance in the call tracking database.
  • Filter and escalate inquiries as appropriate.
  • Apply active listening skills to diffuse a potentially tense customer interaction.
  • May include some order processing tasks per customer inquiry.

 

Qualifications:
  • Strong ability to have engaging conversations with customers while handling customer issues.
  • Ability to work through customer conflict and provide resolution in a positive manner.
  • Strong written and verbal communication skills.
  • Judgment is required to determine resolution (no scripting is utilized).
  • Active listening skills to be used to interpret a customer’ s inquiry and to diffuse a potentially tense customer situation.
  • Ability to handle multiple tasks.   

 
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