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Customer Service Rep

Grand Rapids, Michigan

Job ID: 8123 Category: Professional


Job Description


Assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.


Basic Qualifications:

Education - High School Diploma or equivalent

Experience - 1 year of experience typically gained through skills/knowledge/abilities in related field


Preferred Qualifications:

Education - Associate's Degree or equivalent


Required: Ability to work a rotating work schedule 7 days a week from 8 am – 8 pm and complete 5-6 weeks of classroom training with no absences during training unless there is an emergency.

Required: Active Learning

Required: Organized

Required: Communication

Required: Self-Directed

Required: Computer Skills (Specify) 40 wpm or high


Preferred: Experience working with the senior and disabled citizen



Preferred Other: Excellent working knowledge of insurance company

operations a plus.


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