Customer Service Rep
Grand Rapids, Michigan
Assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.
Education - High School Diploma or equivalent
Experience - 1 year of experience typically gained through skills/knowledge/abilities in related field
Education - Associate's Degree or equivalent
Required: Ability to work a rotating work schedule 7 days a week from 8 am – 8 pm and complete 5-6 weeks of classroom training with no absences during training unless there is an emergency.
Required: Active Learning
Required: Computer Skills (Specify) 40 wpm or high
Preferred: Experience working with the senior and disabled citizen
Preferred Other: Excellent working knowledge of insurance company
operations a plus.