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Customer Service Associate

Portland, Oregon

Job ID: 8883

Job Description
  • Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
  • Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
  • Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
  • Coordinate customer requests, when necessary, with the appropriate company department.
  • Prepare written communication, and perform other non-phone back office work.
  • Communicate with field personnel via phone or electronic means to process customer work orders.

 

Qualifications:
  • Demonstrate active listening, problem solving and win-win resolution skills.
  • Comfortable using multiple computer programs while working with customers.
  • Familiar with basic math for billing analysis.
  • Driven to meet company performance standards.
  • Type a minimum of 30 WPM.
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