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Customer Service Associate

Milwaukee, Wisconsin

Job ID: 9362 Category: Professional

Job Description

The goal of the Customer Service Associate is to assist with the timely processing of customer complaints and provide administrative assistance to the Service Team.


  • Take ownership of customer and partner issues through resolution as assigned.
  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Accurately and professionally documents all customer inquiries and responses.
  • Provides prompt and accurate feedback of issue status to customers and partners.
  • Proactively collaborate in a team environment with pears to assist in resolving customer and partner issues.
  • Service Repair Orders.
    • Process customer warranty claims.
    • Process device exchange requests.
    • Perform SRO transactions and shipments.
  • Create complaint records based on customer feedback.
  • Handle customer calls/follow-ups for resolution of assigned issues.
  • Elevate customer issues to senior staff as needed.
  • All other data entry, administrative and documentation tasks as assigned.



  • High school diploma or equivalent.
  • 1+ experience with data entry or customer billing and invoicing.
  • Previous experience with direct customer contact is preferred as this is a direct customer interface position with Mortara Instrument.
  • Requirements for this position would include excellent communication skills both oral and written.
  • The ability to handle multiple issues in a calm and professional manner will also be required.
  • A strong knowledge of Microsoft office software will be needed for data management and correspondence.
  • Ability to work in a team environment and perform task assignments in a timely manner as defined by the area supervisor.
  • An attention to detail and quality is essential to ensure Mortara customers receive accurate documentation and invoicing for services provided.
  • Must be a team-player, possess outstanding customer service skills and be self-motivated.
  • Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.
  • Must have the ability to initiative and develop creative solutions.
  • Possess the ability to manage time and prioritize critical priorities.
  • Must demonstrate the ability to increase knowledge.
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