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Customer Service Administrator

Batesville, Indiana

Job ID: 9357 Category: Professional

Job Description

  • Please provide a list of 4 - 6 key responsibilities of the job.
  • When listing responsibilities please use plain and simple language.
  • Assume that the person reading this description is not familiar with your function.
  • Avoid using acronyms and proper names.
  • Represent our Client  in a positive and professional manner utilizing effective communication skills.
  • Work in a team environment that handles customer and sales manager inquiries from 8:00 am to 7:00 pm, Monday thru Thursday, 8:00 am to 6:00 pm Fridays.
  • Be available to support a flexible work schedule as business dictates.
  • Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available.
  • Maintain a knowledge base of all of our Client’s products, services, and business ventures in order to answer inquiries or direct call to appropriate party.
  • Enter proposals and purchase orders under $10,000 that are called or faxed in. Ensure appropriate pricing approval is given based on product line discount matrix.
  • Audit proposal pricing to ensure correct pricing is being calculated through information system.
  • Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery.
  • Handle all Acute and Post-Acute email inquiries directed to our Client's website or Customer Service in-box.
  • Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards.
  • Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix’s.
  • Achieve department service level goals through prompt and courteous phone skills.
  • Participate as a team player and project a positive attitude
  • Other duties may be assigned.
  • As a part of all job duties, employees are entrusted with a permanent mission of research and invention.

 

Qualifications:

  • Bachelor’s degree preferred, Associate degree acceptable or related work experience.
  • Customer Service Experience
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Proven customer service and sales skills
  • Ability to work in a fast past environment
  • Attention to detail
  • Proficient in Excel and Word
  • JDE experience a plus      

 

 

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