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Customer Relations Rep

Woodcliff Lake, New Jersey

Job ID: 8955 Category: Professional

 

Job Description

Responsible for resolving executive, escalated and legal customer issues in a professional and timely manner.

Basic job duties may include but are not limited to:

  • Respond to customer correspondence, phone calls, internet, etc., in accordance with the department's policies and procedures.
  • Ensure the highest level of customer satisfaction through direct contact with our Client's owners, Market Teams and dealers.
  • Review inquiries and complaints (via telephone, email, Internet, written correspondence or escalated matters from the Call Center) about our Client's products, dealers, parts, service, sales, etc.
  • Research background of inquiry/complaint with appropriate our Client or dealer personnel and investigate service history through repair orders, Customer Central, Warranty System and other resources.
  • Work closely with our Client's Market Teams to encourage satisfactory resolution of customer complaints.     

 

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