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Customer Care Specialist

Miami, Florida

Job ID: 9851 Category: Professional

 

Job Description

  • Receive, document and resolve customer inquiries by using established best practices
  • Build lasting relationships with our Client's customers
  • Educate customers, providers and employers about our Client's products and services over the telephone
  • Comply with HIPPA and CMS regulations
  • Schedule medical appointments and transportation for patients and/or care givers when needed
  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
  • Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
  • Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy.
  • Simplifies complexity and integrates internal efforts to deliver an optimal customer experience

 

Qualifications:

  • High School Diploma or equivalent
  • 1 year minimum of Call Center experience. Recent work experience (last 4 years)
  • 1 year minimum of previous Customer Service Experience (preferably on the phone)
  • Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish.
  • Intermediate level  -  Computer skills: MS Word and Excel
  • Ability to work an 8 hr. shift between  8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs
  • During Open Enrollment October 7th – February 24th - Must have the ability to work an 8 hr. shift between  8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs
  • Capacity to maintain confidentiality

 

Role Desirables

  • Associate’s or Bachelor’s Degree
  • Previous Healthcare experience   

 

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