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Customer Care Specialist

Miami, Florida

Job ID: 8449 Category: Professional

Job Description

  • Receive, document and resolve customer inquiries by using established best practices
  • Build lasting relationships with Humana’s customers
  • Educate customers/members about Humana’s products and services over the telephone
  • Comply with HIPPA and CMS regulations
  • Schedule medical appointments and transportation for patients and/or care givers when needed

 

Qualifications:

  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
  • Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
  • Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience
  • 1 year minimum of Call Center experience. Recent work experience (last 4 years)
  • 1 year minimum of previous Customer Service Experience (preferably on the phone)
  • Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish.
  • Intermediate level  -  Computer skills: MS Word and Excel
  • Ability to work an 8 hr. shift between  8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs
  • Capacity to maintain confidentiality
  • Associate’s or Bachelor’s Degree
  • Previous Healthcare experience   
  • Bilingual Spanish Requirement

 

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