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Collections Specialist

Philadelphia, Pennsylvania 19130

Job ID: 8990 Category: Professional

Job Description

To maximize receivable recoveries while providing "best in class" customer service as part of an international Collection team.         


  • Responsible for the cash collection of a designated customer portfolio using Collection, CRM and OTC software which includes contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
  • Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.
  • Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
  • Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.
  • Undertake any other reasonable duties as requested by your line manager on a permanent or temporary basis.
  • Ability to understand and meet monthly goals and targets as set by Management.



  • Preferred college degree or extra 2 years of experience may substitute for some college.
  • High volume Business 2 Business Collections a plus.
  • Microsoft excel, word and outlook knowledge.
  • Ability to learn order to cash software
  • Strong verbal and written communication skills.
  • Problem solving skills.
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