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Complaint Analyst

Milwaukee, Wisconsin

Job ID: 9367 Category: Professional

Job Description

  • Review initial complaint assessments for accuracy and completeness.
  • Review initial complaint for preliminary reportability assessment and determination of potential hazard
  • Work with departmental and interdepartmental personnel to ensure investigation activities yield the necessary information to determine the root cause of each complaint.
  • Provide root cause analysis for each complaint investigated.
  • Provide an assessment as to whether corrective or preventive action is required based on the outcome each complaint investigation.
  • Ensure customer complaints are being processed in a timely manner.
  • Ensure customer complaints are being processed in accordance with established company procedures and applicable regulatory standards.
  • Performs other duties as requested.



  • Bachelor’s Degree in related field required.
  • 2+ years’ experience in medical device industry or other FDA regulated industry.
  • Experience in failure analysis and scientific methodology will be required.
  • Prior working experience with complaint analysis or root cause determinations would be preferred.
  • Additional medical or statistical training/experience would be preferred.
  • Ability to manage multiple issues, be organized, and manage timely workflow is required.
  • Strong attention to detail and accuracy.
  • Must possess the ability to effectively communicate in written and oral format.
  • Must be a team-player, possess outstanding customer service skills and be self-motivated.
  • Acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects.
  • Must have the ability to initiative and develop creative solutions.
  • Possess the ability to manage time and prioritize critical priorities.
  • Must demonstrate the ability to increase knowledge. 
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