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Collections, Sr

Philadelphia, Pennsylvania

Job ID: 8401 Category: Financial



  • Responsible for the cash collection of a designated customer portfolio using Collection, CRM and OTC software which includes contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.


  • Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.


  • Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.


  • Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.


  • Undertake any other reasonable duties as requested by your line manager on a permanent or temporary basis.


  • Ability to understand and meet monthly goals and targets as set by Management.




  • Preferred college degree or extra 2 years of experience may substitute for some college.
  • Minimum 2 years high volume Business 2 Business Collections experience.
  • Microsoft excel, word and outlook knowledge.
  • Ability to learn order to cash software
  • Strong verbal and written communication skills.
  • Problem solving skills.
  • Able to prioritize and manage multiple responsibilities
  • Bi-lingual in English and Spanish with professional levels writing and verbal skills in both.


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