job search

Client Service Representative

Hagerstown, Maryland

Post Date: 07/11/2017 Job ID: 9287 Category: Professional

Job Description
  • Handles inbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Handles customer service inquiries and problems via the telephone.
  • May answer inquiries, resolve problems, and promote products/services.
  • May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.
  • Researches problem areas and documents processes used to correct issues.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Uses established procedures, but have the ability to deviate when needed, and requires only general supervision

 

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: