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Client Service Associate

Holland, Michigan

Job ID: 8341 Category: Professional

Job Description

  • This person will report to the Director of PH Community Case & Distribution Medicaid.
  • The Client Services individual will work closely with Medicaid consumers, caregivers and professionals through dedicated helplines, community outreach and training.
  • Provide telephone and e-mail counseling to consumer and professional clients with questions about Medicare, collecting relevant data and making timely referrals as needed.
  • Maintain accurate, quality call records relevant to Medicaid trends to inform and strengthen Medicaid Rights’ policy work and educational resources.
  • Assist with Medicaid Rights’ low-income benefits enrollment work, including screening clients for benefits, conducting outreach to eligible individuals, processing benefits with relevant city agencies, and provide assistance in teaching benefits to community based professionals.
  • Database entry, administrative and clerical responsibilities as assigned.  
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