CMA Clinical Messaging Contact Center
St. Paul, Minnesota 55117
- Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.
- Actively participates in creating and implementing improvements.
- Partners with clinic staff, call center staff, clinicians and patients to provide professional, quality medical care.
- Completes daily tasks, which may include scheduling responsibilities, including documenting in the clinic electronic health record.
- Performs job responsibilities following established protocols and procedures.
- Provides centralized telephone clinical support.
- Answers incoming clinical related calls via computer-based phone system.
- Gathers accurate information during phone encounters with patients.
- Returns phone calls promptly under direction of clinician.
- Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and staff to provide optimal patient care.
- Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate team or individual via computer based phone system.
- Utilizes several computer systems accurately and efficiently.
- Reports To: Supervisor Contact Center or designee..
- Essential: Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task.
- Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc).
- Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.
- Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring different world views.
- Patient Education: Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families.
- Patient Safety: Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves.
- Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations.
- Professional Practice: Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional.
- Written Communication: Ability to organize and express information and ideas in written form to individuals as well as groups.
- Construct messages that are clear and convincing.
- Trade or Vocational Certification Completion of an accredited Medical Assistant program. Credentials Essential: Description: Certified Med Assistant (CMA)
- Qualification Source: American Association of Medical Assistants Description: Basic Life Support (BLS)
- Qualification Source: American Heart Association Description: Registered Medical Assistant (AMT)
- Qualification Source: American Medical Technologists Credential Comments: Either CMA Certification from AAMA or Registered Medical Assistant from AMT required for CMA position within 6 months from date of hire. Either CMA Certification from AAMA or Registered Medical Assistant from AMT required for CMA position within 6 months from date of hire.
- Experience: 1 year of Medical Assisting experience required, preferably in a clinic setting. 1 to 3 years of Medical Assisting experience preferred.