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Attribution Research Specialist

Knoxville, Tennessee

Job ID: 8872 Category: Professional

 

Job Description
  • Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations;
  • Identify and direct beneficiaries to the most appropriate, cost effective medical care;
  • Processes request for authorization according.

 

Qualifications/ Skills:
  • Excellent communication skills;
  • Commitment to offering quality service to internal and external customers;
  • Ability to respond quickly and proactively to customer queries;
  • Demonstrated teamwork through flexibility and reliability;
  • Superior customer service skills;
  • Ability to adapt to varied situation and exercise sound judgment
  • Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required;
  • Call center experience may be required;
  • Attention to detail;
  • Proven ability to quickly learn new systems and processes;
  • 6 plus years’ experience.   
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