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Account Coordinator

Eagan, Minnesota

Post Date: 05/16/2017 Job ID: 8642 Category: Professional

Job Description
  • Coordinate with Manager of Account Management and other Project Managers to collect customer issues from various sources.
  • Provide prompt documentation of issues with accurate information.
  • Document and update records in required systems.
  • Follow up in a timely manner to ensure root cause is determine and documented.
  • Understand programs, systems, and procedures necessary to perform job effectively.
  • Ability to multitask, prioritize, and follow through in accordance with service level agreements
  • Adapt to work and communication style of diverse client groups, both internal and external Provide feedback to management concerning possible problems or areas of process improvement.
  • Perform all other duties as assigned by management

 

Qualifications:
  • Four- year degree preferred
  • Minimum of 1-3 years in a customer supporting organization (account management, project management, customer service, client support).
  • Excellent interpersonal, written, and oral communication skills.
  • Strong time management, prioritization and organizational skills
  • Self-motivation, positive attitude, engagement and team player
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work
  • Ability to adapt and work in a fast paced environment that changes often.

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